I’m a cynical idealist. I believe that Canada is one of the best countries in the world; but it could be even better. As a Business Analyst working in Information & Communications Technology and performance measurement, I have the opportunity to be a part of a growing movement of professionals using User-Centred Design (UCD) principles to help develop a results-based culture in the Federal Public Service.
This is Me
Lead, Web Usability
Federal Department (Policy Centre)
Government of Canada
resultsjunkie (at) gmail.com
The postings on this site are my own and do not necessarily represent the Government of Canada’s positions, strategies or opinions. I update this site on my own time, not on the taxpayer’s dime. And just as I have some opinions that my employer may not share, some people who I link to, and others who link to me, have opinions I do and do not share. However, I encourage open dialogue. Want to know more about this blog or the image in the banner?
I stumbled into web analytics in my first job within the public service in 2001 because nobody else in my unit had time to do it but we all knew someone had to. As the newest hire, I was eager to please and even more eager to learn anything and everything. My job was to work with internal staff who were managing websites. Thus began my interest in evidence-based decision-making and client service.
Fast forward almost a decade, I have also expanded my interests and skills (out of curiosity and necessity) to performance measurement (specifically Results-based Management) for government services delivered via multiple channels (web, phone, e-mail, in person, by mail). In one assignment, I developed a performance measurement framework consistent with User-centered Design and Government of Canada policies using web analytics and specialized test methods such as usability testing to quantify and improve user experience with the government both online and offline.
I love my job.
Why I’m blogging
The world has vastly changed during my short career and if Thomas Homer-Dixon is right (he probably is!) then it’s only going to continue to become more complex. Everything is converging and expanding so rapidly: the tools we use, the environment & demographic in which we live and work, the level of service expected from the government. The list goes on and on. Honestly, I’m finding it tough to keep up with everything I need to just to do my job well. Which is why I started this blog: I need help! I need to meet people who care about the city, country and world that we live in to share and critique ideas.
I also need to practice what I preach. How can I give advice on using social media to facilitate business objectives if I don’t know how to do it myself? Starting the blog has forced me to learn continuously by applying the theory I learn through research. It helps me to focus my thoughts around topics that I work in everyday. I’m looking forward to a day when I can merge this blog into my work life, but for now it remains an extracurricular. I sorta consider it professional development.
Areas of Interest
Web Analytics, Results-based management, eCollaboration, Business Analysis, Communities of Practice, eCommunication, Performance Measurement, Usability, User-centered Design, citizen engagement, innovation, social media & web 2.0…
As I was already working full-time for a management consulting start-up when I was studying Psychology at the University of Ottawa, I decided to ditch my full-time studies as soon as I could get the piece of paper I was spending 120% of my wages earning. I continued my learning through a variety of formal and informal courses, and more formal learning as well like Nielsen Norman Group’s Usability Week. The most useful thing I took was Masters’ Certificate in Business Analysis at the Sprott School of Business at Carleton University.
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