Author Archives: Laura
Advice for policy analysts: the first draft is yours
Sometimes it takes a bit of courage to write down what nobody wants to hear. However, in the long run, this is what it means to be a policy analyst. Remember: the first draft is yours. Continue reading
Your career; your lifestyle; your choice.
Balance or unbalanced? How do your career choices affect your lifestyle? Continue reading
Cultivating change? Commit for 2 years.
Change takes time. A lot of time. My average to cultivate change within an organization is two years (minimum). Continue reading
Web Experience Toolkit gaining speed; get onboard!
Learn about what’s going on with the Web Experience Toolkit so you too can get involved. Continue reading
Posted in Government websites, Improving the Public Service, Now Presenting...
Tagged Canadian government, citizen-focused service, Common Look and Feel (CLF), crowdsourcing, free as in freedom, open government, results for Canadians, results junkie, Treasury Board Secretariat, video, web design
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Trends and cools stuff from FITC
Ok, surely you’re dying to know about all the cool stuff I saw at FITC which started with the opening video sequence. Firstly, MUSE: the brainwave sensing headband. Why would you want this? Why wouldn’t you?! I totally do! According … Continue reading
A week away is a great time for reflection
I’m grateful for an abundance of generous, creative, intelligent people in this world and specifically those in my life. They give this cynic (me) hope. Continue reading
Future. Innovation. Technology. Creativity. These are a few of my favorite things.
This is my entry to win a pass to go to the conference. I long for knowledge, provocative conversation and crazy parties! Can FITC deliver? Continue reading
Web analytics policy coverage
There is a new Standard on Privacy and Web Analytics. So now we’ve got some policy coverage and some handy dandy Frequently Asked Questions. Anyway, that’s about all I have to say about Web analytics. Continue reading
Join me in Toronto for Customer Experience for Public Sector
Join me in Toronto for the Customer Experience for Public Sector Conference April 16-17. If you can’t make it, there are lots of great UX-related events coming up in Ottawa. Continue reading
Getting outta the way
” If you’re really good at something, stop doing it.” Jared Spool told us at UXCampOttawa. I took that to heart. It wasn’t easy to give up the Co-Chair of the User Experience Working Group, but Jared’s advice resonated with … Continue reading
