Author Archives: Laura

About Laura

As a Business Analyst working for the Canadian federal government in Web usability, I have the opportunity to be a part of a growing movement of professionals implementing user-centered design principles.

Open Source Bureaucracy

The technology exists to support a truly participatory democracy. However, as a society we have not yet realized this potential. Overcoming key social and cultural barriers could bring citizens and government officials together to solve some of the complex problems plaguing our society today. Continue reading

Posted in Improving the Public Service, Now Presenting... | Tagged , , , , , , , , | 3 Comments

Design Meets…Public Policy, Really!

My notes from Design Meets…Public Policy. With lots of links and — in true Resultsjunkie fashion — ending with a call to action! Continue reading

Posted in Service Design | Tagged , , | 3 Comments

Changing the way we work: on communities, collaboration, and crowdsourcing.

Much has been said about “Google’s 20% time” meant to enable employees to come up with Google’s next innovation. We adopted a similar approach over three years ago. Here’s what happened. Continue reading

Posted in Improving the Public Service | Tagged , , , , | 4 Comments

The Future of Work: New Media Literacy

According to Rotman Magazine there are “10 New Skills That Every Worker Needs”. Each week, I’m posting a summary of local (or online), free (or cheap), resources that are appropriate for public sector professionals to gain skills in these areas. This one is about New Media Literacy. Continue reading

Posted in Improving the Public Service, Public Service Renewal | Tagged , , , , , | 2 Comments

On feeling like a failure: let’s do it!

Despite my (idealistic) cynicism, I’m cautiously hopeful with Blueprint 2020. I hope for one thing — increased acceptance of failing. I’d love to see a more rigourous selection process placed around the prolific ideas coming out of this exercise; a demonstration that we we’re treating each idea as a hypothesis and seeking data to support the best way forward. Continue reading

Posted in About me & my blog | Tagged , , | 3 Comments

The Future of Work: Cognitive Load Management

According to Rotman Magazine there are “10 New Skills That Every Worker Needs”. Each week, I’m posting a summary of local (or online), free (or cheap), resources that are appropriate for public sector professionals to gain skills in these areas. Continue reading

Posted in Public Service Renewal | Tagged , | 2 Comments

The Future of Work: Design Mindset

This is the second in the series of blog posts listing resources that are local (Ottawa) or online; cheap or free (or worth it!); public-sector appropriate; to help public servants build the “10 New Skills that Every Worker Needs” according to Rotman Magazine. Continue reading

Posted in Service Design, Usability & User-Centred Design | Tagged , , | 3 Comments

The Future of Work: Build your own learning plan

Over the coming weeks, I will publish a series of blog posts of local (Ottawa) or online, cheap or free, public-sector appropriate, resources to help build the “10 New Skills that Every Worker Needs” according to Rotman Magazine. Continue reading

Posted in Improving the Public Service | Tagged , , | 4 Comments

WxT CodeFest: not *just* for coders

CodeFest is designed to get more people working on or with the Web Experience Toolkit (WET), regardless of their role in the Web publishing process, skill level or area of specialization. Here’s a bit of what’s on deck…. Continue reading

Posted in Conferences & Events, Government websites, Improving the Public Service, Usability & User-Centred Design | Tagged , , | 1 Comment

Proof of concept for #WxT video tutorials

Here’s a proof of concept for a new set of video tutorials to help people start using the Web Experience Toolkit. Post a comment below with suggestions. Continue reading

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